Information We Collect

We collect information you provide directly to us, such as when you create an account, enroll in courses, or contact our support team. This includes your name, email address, phone number, and educational background.

• Personal identification information (name, email, phone number)
• Educational and professional background details
• Course progress and assignment submissions
• Payment information (processed securely through third-party providers)
• Communication preferences and feedback
• Technical information about your device and browser

We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, and pages visited. This helps us improve our services and provide a better learning experience.

How We Use Your Information

Your information helps us deliver personalized education services and maintain our learning platform. We use this data to track your progress, provide relevant course recommendations, and communicate important updates about your enrollment.

Specifically, we use your information to:

• Provide access to course materials and track learning progress
• Send important updates about your enrollment and upcoming programs
• Offer technical support and respond to your inquiries
• Improve our curriculum based on student feedback and performance data
• Comply with legal requirements under Taiwan's Personal Data Protection Act

Your Rights and Choices

Under Taiwan's Personal Data Protection Act, you have specific rights regarding your personal information. You can exercise these rights by contacting us directly through the information provided at the end of this policy.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our systems use industry-standard encryption and secure data storage practices.

Our security practices include:

• SSL encryption for all data transmission between your browser and our servers
• Regular security audits and vulnerability assessments of our systems
• Strict access controls limiting employee access to personal information
• Secure backup systems with encrypted storage in Taiwan-based data centers
• Incident response procedures to address any potential security breaches promptly

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.

When retention periods expire, we securely delete or anonymize your information according to established data destruction procedures.

Third-Party Services and Sharing

We work with carefully selected service providers to deliver our educational services effectively. These partners have access to limited personal information only as needed to perform their specific functions.

We share information with:

• Payment processors for secure transaction handling (they never store your full payment details)
• Email service providers for course communications and updates
• Cloud storage providers for secure data backup and system reliability
• Analytics services to understand how students use our platform (using anonymized data)

All third-party providers must comply with strict data protection standards and are contractually bound to protect your information. We never share your data for marketing purposes or sell it to advertisers.

International Data Transfers

Your personal information is primarily stored and processed in Taiwan. When we use international service providers, we ensure appropriate safeguards are in place to protect your data according to Taiwan's privacy standards.

For any international transfers, we:

• Verify that receiving countries have adequate data protection laws
• Use standard contractual clauses approved by Taiwan authorities
• Conduct regular reviews of international partners' security practices
• Maintain detailed records of all cross-border data transfers

Children's Privacy

Our services are designed for adult learners aged 18 and older. We do not knowingly collect personal information from minors under 18 years of age. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete this information.

Parents or guardians who discover that their child has provided personal information to us should contact our privacy team using the information provided below.

Policy Updates and Changes

We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or data protection practices. When we make significant changes, we'll notify enrolled students via email and post updates on our website.

We encourage you to review this policy periodically, especially before enrolling in new courses or updating your personal information. Continued use of our services after policy changes constitutes acceptance of the updated terms.